The claims process can take anywhere from 10 days to 4 months under normal circumstances. This includes the time required to receive and process your claim, gather information, and conduct any necessary investigations. However, more complex claims that require the services of assessors or experts may take longer to resolve.

In some cases, catastrophic events such as natural disasters or widespread incidents can also cause delays. This may be due to remote locations, limited resources, or a scarcity of tradespeople. In these instances, the claims process can take up to 12 months or more.

Despite these potential delays, we aim to process your claim as quickly as possible. Once we have received all the necessary information and documentation to support your claim, we will make a decision within 10 business days. We will also keep you informed of the progress of your claim at regular intervals of at least 20 business days, or at alternative time frames as agreed upon.

Ultimately, our aim is to keep the duration of your claim to a minimum while ensuring that we provide a thorough and fair assessment. If you have any questions or concerns about the claims process, please do not hesitate to contact our team for assistance. We are committed to providing prompt and helpful service to all our clients.